Job Title: Rental Department Supervisor
Department: Rental
Supervisor: Area Manager
Employment Type: Winter Seasonal
Schedule: Full-Time Seasonal (Dec–Mid-March), must be available weekends and holidays
Starting Wage: $18-$22 (Pay will vary based on various factors including but not limited to
experience, education, training, and credentials)
Status: Exempt

Job Summary:
The Rental Department Supervisor oversees the daily operations of the ski rental shop
while actively participating in day-to-day rental activities. This working manager role
ensures efficient service, customer satisfaction, and smooth rental operations.
Responsibilities include managing inventory, equipment maintenance and repair, staff
scheduling and training, and compliance with safety and cleanliness standards, while also
assisting guests with boot sizing, ski and snowboard binding adjustments, and helmet
fittings.

Essential Duties and Responsibilities
• Oversee daily rental shop operations to ensure efficiency and excellent customer
service
• Assist customers with boot sizing, helmet fittings, and ski/snowboard binding
adjustments
• Manage inventory, including maintenance, repair, and proper storage of ski and
snowboard equipment
• Handle customer inquiries and resolve issues to ensure a smooth rental experience
• Maintain a clean, organized, and safe work environment
• Review rental transactions and update records
• Prepare daily reports on shop operations and equipment status
• Ensure compliance with all safety protocols and operational standards
Supervisor Responsibilities
• Assign tasks and supervise rental staff, ensuring each team member understands
responsibilities
• Conduct staff training sessions, performance reviews, and ensure completion of
required certifications
• Schedule staff to meet projected guest volume and operational needs
• Monitor staff performance and provide guidance, coaching, and feedback

Competencies
To perform the job successfully, an individual should demonstrate the following
competencies:
• Problem Solving – Identifies and resolves problems in a timely manner; develops
alternative solutions; works well in group problem-solving situations
• Project Management – Completes projects on time and on budget
• Technical Skills – Pursues training and development; continuously builds
knowledge and skills; shares expertise
• Customer Service – Manages difficult situations; responds promptly; solicits
feedback; meets commitments
• Interpersonal Skills – Solves conflict constructively; maintains confidentiality;
listens effectively; keeps emotions under control
• Oral Communication – Speaks clearly and persuasively; participates in meetings;
responds to questions
• Written Communication – Writes clearly and accurately; edits work; reads and
interprets information
• Teamwork – Balances team and individual responsibilities; gives and welcomes
feedback; builds morale and commitment to goals
• Business Acumen – Understands business implications; aligns work with strategic
goals
• Diversity – Respects cultural differences; educates others; promotes a
harassment-free environment
• Ethics – Works with integrity; inspires trust; upholds organizational values
• Organizational Support – Follows policies; completes tasks on time; supports
organizational goals
• Judgment – Makes sound and timely decisions; includes appropriate people in
decision-making
• Motivation – Sets and achieves goals; demonstrates persistence; takes calculated
risks
• Planning/Organizing – Prioritizes work; uses time efficiently; develops realistic
action plans
• Professionalism – Approaches others tactfully; reacts well under pressure; follows
through on commitments
• Quality & Quantity – Demonstrates accuracy; completes work efficiently; applies
feedback
• Safety and Security – Observes procedures; identifies hazards; reports unsafe
conditions
• Adaptability – Adjusts to changes; manages competing demands
• Attendance/Punctuality – Consistently present and on time; ensures coverage
when absent
• Dependability – Takes responsibility; keeps commitments; completes tasks on
time
• Initiative – Volunteers; seeks additional responsibilities; takes independent action
• Innovation – Demonstrates creativity; generates suggestions; develops innovative
approaches

Qualifications
Education and/or Experience:
• High school diploma or GED required
• Minimum of 2 years leadership or management experience
• Minimum of 2 years ski or snowboard rental experience
• Knowledge of and passion for snow sports
Language Skills:
• Ability to read and interpret safety rules, operating and maintenance instructions,
and procedure manuals
• Ability to write routine reports and correspondence
Mathematical Skills:
• Ability to perform basic math, including addition, subtraction, discounts, and
percentages

Reasoning Ability:
• Ability to solve practical problems and deal with a variety of variables
• Ability to interpret written, oral, diagram, or schedule instructions

Computer Skills:
• Knowledge of Microsoft Office (Outlook, Word, Excel)
• Experience with scheduling software or ability to quickly learn new systems

Other Qualifications:
• Ability to work weekends, nights, and holidays during ski season (November-March)
• Ability to take initiative, work independently, and adapt to business changes

Physical Demands
• Regularly uses hands and arms; frequently stands, walks, sits, stoops, kneels,
crouches, crawls, talks, or hears
• Occasionally climbs or balances
• Must lift/move up to 15 lbs. regularly
• Requires close, distance, peripheral vision, depth perception, and focus adjustment

Seven Oaks Recreation is an Equal Opportunity Employer and all qualified applicants will
receive consideration for employment without regard to race, color, religion, national
origin, ancestry, pregnancy status, sex, age, marital status, medical conditions, sexual
orientation, gender identity or expression, veteran, and/or disability status.