The Parking Ambassador is generally responsible for the successful Iowa State University guest parking experience, including processing cashless transactions, and validating pre-sold parking passes. The job also includes directing vehicles into parking stalls and through location roadways and parking lots associated with event guests at Iowa State University.
Responsibilities
- Match guest parking pass and provide real-time guidance to parking location.
- Process cashless guest payments.
- Direct vehicles on campus roadways and through parking lots and to parking stalls.
- Conduct routine vehicle inventory counts before and during events.
- Provide excellent customer service by assisting guests and employees promptly and in a friendly manner.
- May perform other duties to ensure productive parking operations including moving equipment including traffic cones, barrels, delineators, movable signage and barricades to ensure efficient operations.
- Follow and comply with safety regulations and standards.
- Provide basic parking lot upkeep, including sweeping and light litter removal.
- Perform other duties as needed to ensure productive operations, quality service, and customer satisfaction.
Qualifications
- High school education or equivalent.
- Basic arithmetic skills.
- Core customer communication skills.
- Ability to work effectively as a team player.
- Must have flexibility to work shifts on weekdays, weekday evenings, weekends, early mornings and late nights and outdoors in all weather conditions.
- Experience working in the customer service industry is a plus.