This document outlines the job description for a bank manager role overseeing a small to moderate-sized full-service branch.

Overview

The role focuses on managing branch personnel, lending activities, operations, and deposit services. Key expectations include retaining and expanding the customer base, overseeing staff evaluations and promotions, maintaining loan relationships, and managing daily banking operations.

Education & Experience

• Required: Associate degree with a business focus or 5 to 10 years of experience in banking across sales, operations, and staff management.
• Preferred: 2 to 3 years of background in lending.

Qualifications

• Strong verbal and written communication skills, along with interpersonal ability for customer service and team coaching.
• Solid understanding of loan underwriting, loan documentation, and banking regulations.
• Preference given to candidates with supervisory aptitude, marketing skills, and knowledge of commercial and real estate lending.
• Ability to perform essential duties with or without reasonable accommodations.

Essential Duties & Responsibilities

• Branch Operations & Staffing: Ensures daily branch readiness, oversees operational compliance, manages vault procedures, conducts surprise teller audits, and handles staff scheduling, training, and performance.
• Lending & Business Development: Processes applications, solicits new lending accounts, analyzes customer creditworthiness, establishes credit terms, and handles collections for past-due accounts.
• Customer Relations: Addresses complex customer issues, provides business and financial guidance, and promotes secondary banking services.
• Secondary Market & Mortgages: Coordinates secondary market loan operations, manages purchase packages, ensures compliance with regulatory disclosure and underwriting standards, and monitors servicing fees.
• Financial Oversight: Prepares annual operating budgets for the branch and secondary market programs.