Reporting to the Parking Manager, the Parking Supervisor will manage day-to-day event parking, transportation at Venue, Iowa State University.
Responsibilities
- Maintain core values while working on property.
- Inspect parking lots several times throughout day.
- Ensure safe and efficient traffic patterns for all guests.
- Assist manager with event day operations of parking lots and traffic flow.
- Assist Manager with traffic management program.
- Ensure event day checklists are followed & completed for entirety of event.
- Ensure campus is set up and lots are ready for event.
- Report traffic incidents in lots to manager.
- Perform traffic material/supply inventory along with our parking operations.
- Assist Manager by gathering information to respond to guest inquires and investigate complaints/concerns.
- Assisting with the continuous evaluation and adjustment pedestrian and vehicle wayfinding signage program.
- Overseeing Ambassadors in assigned sections during events.
- Answering customer questions and solving any parking issues that arise throughout the event.
Qualifications
- High school education or equivalent.
- Must have one (1) year previous experience.
- Previous supervisory experience preferred.
- Core customer communication skills.
- Ability to work effectively as a team player.
- Must have flexibility to work shifts on weekdays, weekday evenings, weekends, early mornings and late nights and outdoors in all weather conditions.
- Experience working in the customer service industry is a plus.
- Previous experience in event operations or parking operations is preferred, but not required.
- Must be able to legally operate vehicles.