Energy Customer Service Representative

Location Roland, Iowa

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Key Cooperative is a member-owned, rural Iowa cooperative serving agriculture producers. With locations in 13 communities and 6 counties. Key Cooperative provides Agronomy, Energy, Feed and Grain with a small-town, yet professional feel. Our employees take pride in our identity, and they’re committed to the success of our owners by delivering innovation, leadership, and performance. If you’re looking for a place where you can grow and be proud of what you do each day – you can find this kind of career at Key Cooperative.

We are hiring an Energy Customer Service Representative. In this role, you will work in a fast-paced environment while receiving inbound deliveries, managing walk-in and call-in business traffic.

We offer competitive compensation along with a full benefits package including development opportunities, health, vision, and dental insurance along with two retirement plans – 401(k) and pension. We also offer an amazing family work environment where we all share a passion for agriculture and our member-owners and customers.

This role is for you if you have:

+ High school diploma or GED.

+ Valid driver’s license.

+ Ability to work longer hours during peak seasons, including evening and weekends.

+ An outstanding work ethic with ability to pay attention to the details.

+ Ability to always project a positive attitude to customers and employees while exhibiting good customer relations skills.

What you will be doing:

+ Provide the Energy Department with customer service by handling customer inquiries and taking orders.

+ Working with software used company wide.

+ Understand customers, their needs and buying habits; inform customers of programs and product promotions.

+ Assist with producer grain accounting, settlements, and customer orders at the specified location.

+ Properly weigh and grade grain deliveries.

+ Efficiently receiving inbound deliveries, managing walk-in and call-in business traffic.

+ Promptly answers all phone calls, voicemails and electronic communications.

+ Aid in assigned accounting functions of the Petroleum Department.

+ Assist Agronomy, Energy, Feed and Grain departments with customer account information, billing and inventory accounting.

+ Become proficient in the use of use of company-wide software utilized by each department.

+ Effectively coordinate with other locations and employees to deliver a superior customer service experience.

+ Additional responsibilities and duties as directed by the supervisor.

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