+ Position Summary
+ Under general supervision, performs pre-registration and registration activities to support the financial stability of the organization and functions as a float to other departments to support a patient centered care organization.
+ Position Responsibilities
+ Unit Specific Position Responsibilities
+ Acts as a patient liaison upon arrival to the department and notifies appropriate personnel of patient’s arrival.
+ Arrives patients in the electronic health record and ensuring accuracy of information.
+ Assists patients, family, and visitors with various needs, utilizing specific communication tools to enhance customer service, and transports throughout the hospital facility.
+ Completes registrations by verifying and updating all patient information to ensure accurate information for hospital records and timely reimbursement.
+ Explains and obtains all required patient signatures on applicable forms.
+ Offers copies of documents and regulatory material to all patients and scans appropriate documents to the electronic health record.
+ Verifies insurance eligibility and benefits through e-verification, insurance websites, and/or by phone and confirms worker’s compensation cases with employers and secures applicable billing information.
+ Schedules, cancels, and reschedules patients for appointments.
+ Ability to multi-task and work efficiently to maintain high volume of phone calls.
+ Documents actions and interactions in the medical record as appropriate to maintain thorough record of events and information.
+ Exercises judgment in sensitive situations and to maintain a high level of confidentiality.
+ Functions independently within a team setting and displays responsiveness and flexibility to adapt to changes in work environment and modify approaches or methods to best fit the situation.
+ Participates in staffing meetings, staff development, and training of new staff.
+ Performs other duties and responsibilities as assigned.
+ Qualifications, Knowledge & Experience
+ Required Qualifications (Including any licensure, certification, education):
+ None Specified.
+ Organizational Requirements:
+ Maintain stroke education per regulatory requirements.
+ Preferred Qualifications:
+ Associates degree in healthcare related area of study
+ 1 year Admitting/Registration or equivalent healthcare experience
+ NAHAM Certified Healthcare Access Associate
+ Required Knowledge, Skills & Experience:
+ Knowledge of Microsoft related programs such as Word, Excel, Outlook, and Teams o Excellent customer service skills o Analyze and interpret information to make decisions within scope of job functions with minimal supervision.
+ Excellent written, verbal, and interpersonal communication skills.
+ Ability to multitask and maintain strong attention to detail.
+ Professional demeanor with strong administrative skills
+ Preferred Knowledge, Skills & Experience:
+ Understanding and knowledge of medical terminology
+ General knowledge of third-party payers
+ System experience – Epic, OnBase, Elavon
+ Knowledge of multi-line switchboard