+ Position Summary

+ Under general supervision, performs pre-registration and registration activities to support the financial stability of the organization and functions as a float to other departments to support a patient centered care organization.

+ Position Responsibilities

+ Unit Specific Position Responsibilities

+ Acts as a patient liaison upon arrival to the department and notifies appropriate personnel of patient’s arrival.

+ Arrives patients in the electronic health record and ensuring accuracy of information.

+ Assists patients, family, and visitors with various needs, utilizing specific communication tools to enhance customer service, and transports throughout the hospital facility.

+ Completes registrations by verifying and updating all patient information to ensure accurate information for hospital records and timely reimbursement.

+ Explains and obtains all required patient signatures on applicable forms.

+ Offers copies of documents and regulatory material to all patients and scans appropriate documents to the electronic health record.

+ Verifies insurance eligibility and benefits through e-verification, insurance websites, and/or by phone and confirms worker’s compensation cases with employers and secures applicable billing information.

+ Schedules, cancels, and reschedules patients for appointments.

+ Ability to multi-task and work efficiently to maintain high volume of phone calls.

+ Documents actions and interactions in the medical record as appropriate to maintain thorough record of events and information.

+ Exercises judgment in sensitive situations and to maintain a high level of confidentiality.

+ Functions independently within a team setting and displays responsiveness and flexibility to adapt to changes in work environment and modify approaches or methods to best fit the situation.

+ Participates in staffing meetings, staff development, and training of new staff.

+ Performs other duties and responsibilities as assigned.

+ Qualifications, Knowledge & Experience

+ Required Qualifications (Including any licensure, certification, education):

+ None Specified.

+ Organizational Requirements:

+ Maintain stroke education per regulatory requirements.

+ Preferred Qualifications:

+ Associates degree in healthcare related area of study

+ 1 year Admitting/Registration or equivalent healthcare experience

+ NAHAM Certified Healthcare Access Associate

+ Required Knowledge, Skills & Experience:

+ Knowledge of Microsoft related programs such as Word, Excel, Outlook, and Teams o Excellent customer service skills o Analyze and interpret information to make decisions within scope of job functions with minimal supervision.

+ Excellent written, verbal, and interpersonal communication skills.

+ Ability to multitask and maintain strong attention to detail.

+ Professional demeanor with strong administrative skills

+ Preferred Knowledge, Skills & Experience:

+ Understanding and knowledge of medical terminology

+ General knowledge of third-party payers

+ System experience – Epic, OnBase, Elavon

+ Knowledge of multi-line switchboard