Office Generalist
Preferred Pest Management
Ames, Iowa

Company Overview
Preferred Pest Management is a trusted pest control provider serving Central Iowa with a relationship-first mindset. We combine neighborly care with professional service.

Role summary
We are looking for a well-rounded office person to join our team. The ideal candidate is flexible and ready to jump in and help with any sort of office task or pivot to something new at a moment’s notice.

Duties and responsibilities
Answer inbound phone calls pleasantly and with a high degree of professionalism
Make outbound phone calls to schedule customer appointments
Optimize technicians’ routes to minimize travel distance while meeting customer requirements
Maintain clean, up-to-date customer records and other data in our CRM system
Receive and process payments (credit cards, checks, money orders, cash, etc)
Proactively communicate details with office and field staff to ensure a seamless customer experience

Skills and competencies
Communication (verbal and written)
Customer service
Problem solving
Time management
Organization and documentation
Google G-Suite experience or ability to learn
Customer Relationship Management system experience or ability to learn
Teamwork
Flexibility and multitasking

Compensation
$18+/hour (depending on experience)
3% company match in Simple IRA plan

Company values
Everything works
We set our people up for success. We’re prepared and ready to tackle each day.
We don’t live with a wound.
We respond to a problem with eagerness, optimism, and persistence.
Connections matter
Connection starts with proactively communicating with each other.
Every interaction results in either connection or disconnection, there is no neutral.
We conduct ourselves above reproach in our interactions with our community.
Always improving
We do things the best way we know how, today.
We welcome and expect input from every member of our team.
We document and learn from our experiences so we can have ten years of experience one time, not one year of experience ten times.

—–NOTE: This job description is not intended to be all-inclusive. Employee may perform other duties as assigned to meet the ongoing needs of the organization.