Position Title:Manager Accounts Receivable and ID Card Services
Job Group:Professional & Scientific
Required Minimum Qualifications:Bachelor’s degree and 5 years of related experience
Preferred Qualifications:Previous management or leadership experience
Experience working with student accounts, accounts receivable, financial operations, or a similar administrative environment
Knowledge of federal and state regulations related to student accounts, Title IV, and cash-handling compliance
Experience in strategic planning, goal setting, and data analysis assessment
Proficiency with financial systems, ERP platforms, and Microsoft Office tools
Job Description:
Summary
The Accounts Receivable and ISU Card Office is seeking a Manager of Accounts Receivable and ID Card Services to lead a collaborative, customer-focused, and innovative team.
The successful candidate will serve as the primary leader for Billing, Account Resolution/Collections, and ISU Card Services, providing direction and oversight across these critical operational areas. This role supports the management of day-to-day office operations, including billing, receivables, collection account payment processing, and ID Card functionality, while ensuring exceptional customer service is embedded in every interaction.
The Manager will play a key role in driving process improvements, optimizing system functionality, and supporting staff development. This position requires a forward-thinking leader who can balance operational excellence with strategic vision, fostering a culture of collaboration, accountability, and continuous improvement.
Key Responsibilities
Accounts Receivable and ID Card Operations
+ Oversee daily operations related to student billing, account management, collections, and refund processing.
+ Ensure accurate and timely posting of charges, payments, adjustments, and financial transactions.
+ Monitor workflows to maintain efficiency, accuracy, and compliance with university policies and federal/state regulations.
+ Make strategic recommendations for enhancements and efficiencies for billing, collections, and ID Card operational processes.
+ Serve as a subject matter expert for ID Card Systems and accounts receivable financial systems, including troubleshooting, testing enhancements, and supporting system upgrades.
Customer Service and Campus Engagement
+ Provide high-quality service to students, families, faculty, and staff by resolving escalated account inquiries and complex financial issues.
+ Communicate technical and financial information in clear, accessible terms to diverse audiences, while maintaining confidentiality.
+ Collaborate with campus departments-including Financial Aid, Registrar, Housing, Dining, and academic units-to ensure coordinated student support and accurate billing.
Compliance and Reporting
+ Assist with the preparation of reports, audits, reconciliations, and documentation required for internal and external review.
+ Maintain strong internal controls to safeguard university assets and ensure confidentiality, and data integrity.
Staff Supervision & Development
+ Provide guidance, training, and performance feedback to staff involved in billing, receivables, ID Card, and customer service functions.
+ Promote a collaborative, service-oriented team culture focused on accuracy, accountability, and continuous improvement.
+ Assist in developing training materials, standard operating procedures, and cross-training plans.
Process Improvement & Strategic Support
+ Identify opportunities to streamline processes, enhance system functionality, and improve the student financial and ID Card experience.
+ Participate in campus committees, working groups, and system-implementation projects.
+ Support the Accounts Receivable and ID Card Office in developing policies, planning initiatives, and advancing departmental goals.
Level Guidelines- Aware of key annual objectives of department or work unit- Understands linkage between daily activities and achievement of annual objectives of department/work unit and explains to direct reports- Focus on ISU’s mission and meeting department or work unit goals- Supervises a small department or work team- Often is a working supervisor with direct, previous experience performing work of those supervised- Has full management responsibility for direct reports, specifically the authority to hire, fire, and counsel; may share part of responsibility with higher level management- Requests approval for financial actions beyond a limited scope per policy
Candidates must be legally authorized to work in the U.S. on an ongoing basis without sponsorship. Immigration sponsorship is not available for this position.
Appointment Type:Regular
Number of Months Employed Per Year:12 Month Work Period
Time Type:Full time
Pay Grade:PS809
Application Instructions:
To apply for this position, please click on “Apply” and complete the Employment Application. Please be prepared to enter or attach the following:1) Resume/Curriculum Vitae2) Letter of Application/Cover LetterIf you have questions regarding this application process, please email employment@iastate.edu or call 515-294-4800 or Toll Free: 1-877-477-7485.Why Choose ISU?Iowa State Employees enjoy comprehensive health and work-life benefits, including medical and dental; as well as:- Retirement benefits including defined benefit and defined contribution plans- Generous vacation, holiday and sick time and leave plans- Onsite childcare (Ames, Iowa)- Life insurance and long-term disability- Flexible Spending Accounts- Various voluntary benefits and discounts- Employee Assistance Program- Wellbeing program
Original Posting Date: March 2, 2026
Posting Close Date:March 11, 2026
Job Requisition Number:R18705
By focusing on the future and providing the best student experience possible, Iowa State University (http://www.iastate.edu/) attracts students and faculty who want to make a difference. With a comprehensive?land-grant?mission of education, research, extension and outreach, we produce scholars whose ideas change the world. And through Innovate at Iowa State, we provide innovative and entrepreneurial opportunities for students of all backgrounds. Located just 30 minutes north of Des Moines, the city of Ames was recently named one of the Top 10 cities in the U.S. for campus life and career opportunities.
Iowa State University is a welcoming community of students, faculty, and staff. Campus community members have a wide range of backgrounds and experiences and are committed to engaging with each other respectfully as outlined in the university’s Principles of Community (https://www.iastate.edu/principles-community) . Iowa State recognizes that diverse intellectual and philosophical perspectives are vital to innovation, critical thinking skills, and a dynamic academic community that fosters the land-grant ideals of putting science, technology, and human creativity to work.
All offers of employment, oral and written, are contingent upon the university’s verification of credentials and other information required by federal and state law, ISU policies/procedures, and may include the completion of a background check and/or a consumer credit check.
Iowa State University does not discriminate on the basis of race, color, age, ethnicity, religion, national origin, pregnancy, sexual orientation, genetic information, sex, marital status, disability, or status as a U.S. Veteran. Inquiries regarding non-discrimination policies may be directed to Office of Equal Opportunity, 2680 Beardshear Hall, 515 Morrill Road, Ames, Iowa 50011, Tel. 515-294-7612, email eooffice@iastate.edu.
If you have questions about the application process please email employment@iastate.edu or call 515-294-4800 or Toll-Free at 1-877-477-7485. Iowa State University provides reasonable accommodations to applicants and employees with disabilities. Applicants with questions about access or requiring a reasonable accommodation for any part of the application or hiring process should email employment@iastate.edu or call (515) 294-4800 or Toll-Free: (877) 477-7485. TTY users are welcome to use the Iowa Relay Service number by dialing 7-1-1 or (800) 735-2942.
General ISU compensation information can be found on the University Human Resources (https://www.hr.iastate.edu/careers/compensation) website. Please note that this is only a list of ranges and individuals will be paid commensurate with qualifications.